Q: Where are cigarettes sold at this website manufactured?
A: Cigarettes we sell are manufactured in Eastern Europe and Central Asia and comply with all standards and regulations adopted there. One carton contains ten packages (200 cigarettes). Prices at our website are specified per one carton
Q: Are there countries where you do not deliver to?
A: We deliver cigarettes to Europe and Australia.
Q: Why are cigarettes sold on your website so cheap?
A: We sell cigarettes manufactured in Eastern Europe and Central Asia countries that pursue favorable tax policy and have relatively cheaper labor cost. That is why we can offer competitive cheap prices.
Q:How safe is to send you my credit card details
A: We guarantee that all personal and credit card information is submitted with the highest level of security and precautions so you shouldn't worry when entering your credit card data as it is fully encrypted using SSL encryption technology.
Q: Is it possible that your website can disclose personal data regarding its customers?
A: It is absolutely impossible. All information submitted by our customers is kept strictly confidential and cannot be disclosed even to any state entity or government agency as all orders are processed and shipped outside Europe and Australia. We do not sell or rent your personal information such as your name, e-mail, shipping address and phone number to any third party. It is used only for shipping.
Q: How long does delivery take?
A: All orders are processed and shipped within 48 hours after transaction submission. Official delivery time is 40 days however in most cases cigarettes are delivered within 2-3 weeks. If by any chance you haven't received your parcel after 40 days since it was shipped, the parcel is declared to be lost or stolen. In situations of this kind you should immediately inform us about the case and we will reship your order or fully refund your money for the lost cigarettes.
Q: May shipping address differ from billing address?
A: Yes, however if you are our first time customer, you should provide us with the written confirmation telling that cigarettes must be sent to the shipping address you specified.
Q: What should I do if I am not at home when a parcel arrives?
A: A parcel can only be delivered personally to the addressee or to another person (e.g. a family member, a colleague, a porter, etc.) who will sign a receipt. If no one is at home, a postman will leave a notice and the parcel will be waiting for its addressee at the local post office.
Q: Is it a common situation when parcels get lost or stolen?
A: No. In most cases parcels are delivered as regular as clock-work. However taking into account that we ship from Eastern Europe and Central Asia, such unpleasant situations may rarely occur. If unfortunately your parcel got lost, we will immediately reship you the missing items or issue a full refund according to your wish.
Q: Do you take any additional charges to the prices set on your site?
A: No. We do not take any additional charges. You pay just product and delivery cost.
Q: Are you planning to diversify your product range?
A: Yes. We strive to offer our customers a wide choice of cigarette brands.
Q: Does your cigarette online shop store information about its customers on file?
A: No, we do not store this information.
Q: Are cigarettes sold on your website the first choice?
A: The cigarettes sold on our website are made in Eastern Europe and Central Asia. They are always fresh and of the highest quality available on the market.
Q: Is it legal to ship cigarettes and tobacco?
A: Yes, it is absolutely legal if tobacco products are intended for personal use only but not for resale. Apart from that a customer must be of legal age.
Q: Do I have to pay taxes to received my product?
A: Please note that we do not guarantee that no tax will be applied to your purchase made in our store at Customs in the country of destination. In case the tax is too high for you, please refuse the parcel. In this case per our policy, we will issue the refund for the cost of cigarettes less shipping fees. However, sometimes our Customers get the products with no tax.